ENTERPRISE INTERACTION CENTER (EIC)

For Small to Medium-sized Businesses and the Distributed Organization.

Enterprise Interaction Center (EIC) is a complete IP PBX for all of your communications needs in a single system. In one software solution, EIC offers IP PBX call processing, basic automated attendant, voicemail or unified messaging, Follow-Me, built-in fax server, informal call center or basic automatic call distributor (ACD) functionality, Web chat and Web callback, real-time presence management, and complete "virtual office" remote access for todayнs remote workers and mobile users.

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INTERACTION DIALER

The Only Solution You Need for Outbound Campaign Management.

Successful outbound campaigns can supercharge any business objective - whether itнs increasing sales, confirming appointments, or attracting attention to various issues. By combining Interaction Dialer with the Customer Interaction CenterЖ (CIC) from Interactive Intelligence, organizations get a powerful outbound and blended campaign management solution for power, preview, and predictive dialing, along with inherent interaction blending, Web-based call scripting, multi-site campaign management, comprehensive campaign staging, and Telemarketing Regulatory Compliance options. But Interaction Dialer doesnнt stop there.

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INTERACTION RECORDER

The Superior Approach to Multimedia Recording, Storage and Management.

Interaction Recorder provides multimedia recording and quality monitoring capabilities tightly integrated to the Customer Interaction Center (CIC), Enterprise Interaction Center (EIC), and Communite software products from Interactive Intelligence. In a single application, Interaction Recorder allows you to record and score calls as well as e-mails, faxes and Web chats based on business needsуincluding compliance and governance requirements, performance optimization, conflict resolution, sales validation, quality assurance and random surveys to gauge customer satisfaction.

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E-FAQ

Web Self-service, E-mail Response Management and Knowledge Management in One.

nline self-service, e-mail response management and knowledge management in one application? Itнs called e-FAQ, and for your customers, it automatically delivers information and responses to frequently asked questions without taking up valuable employee resources. Of course, e-FAQ also lets visitors to you Web site escalate to a live agent if theyнd like, otherwise it automatically examines FAQ inquiries, searches for matches, and replies automatically when an appropriate match is found. That means Web visitors get a complete self-service environment online, your customer-oriented employees get to handle urgent service issues more quickly, and your business gets to respond to more customers overall.

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MOBILITE

The Path to Mobile Business Applications

With mobile communications redefining how business gets done, are you defining a mobile strategy to do business? If not, Interactive Intelligence offers an intelligent, wireless solution that can define it for you, as well as for every mobile employee in your enterprise.

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VOCALITE

Total Speech-enabled IVR Management, Total Process Automation

Vocalite (vo-cal-i-tay) gives enterprises a stand-alone configuration to employ the same interactive voice response and speech recognition tools included in Interactive Intelligenceнs robust contact center and unified communications solutions. In a single automated 24x7 self-service application, Vocalite lets you customize inbound IVR services for things like bank by phone, prescription re-fills, catalog purchases, order status confirmations, surveys and more. Outbound IVR processes structured in Vocalite also let your business automate appointment reminders, emergency notifications, fundraising campaigns, telesales messages, supplemental marketing and so on.

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