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General Maintenance Agreements' (GMA)
Protect your business with uncompromised, proactive & reliable service
Business owners would agree that telecommunications and networking are
essential to successful day-to-day operations. When problems are
experience with either, business is basically closed and a costly chain
of events occurs. Owners, managers and IT staff are consumed with
thoughts of unhappy customers, lost revenue and employee downtime.
Without a solid plan for resolution, determining the cost and time to
repair can be next to impossible. With our proactive services, many
times, disruptions can be avoided entirely.
General Maintenance Agreements (GMAs), for telecommunications and
networking are more vital than ever. No one knows this better than
TwinState. Our IntuITive Voice provides proactive alerts of systems
issues most times before the customers are aware. Our goal is to provide
you with uncompromised, reliable service through a manageable, fixed
cost, maintenance plan that minimized downtime and empowers your
organization to make the most of its telecommunications and networking
infrastructure. We strive to see your organization leverage
telecommunications as a top-line contributor, not just a bottom-line
cost.
Choose a plan that meets your needs
TwinState GMAs are flexibly configured to meet your mission-critical
business needs. Whether choosing 8x5 or 24x7 coverage, customers receive
direct access to our Technical Support Center with one easy-to-remember
toll free number or e-mail address. Our Technical Support Center
uniquely places some of the most highly experience, certified
technicians with advanced remote and onsite troubleshooting technologies
at customers' fingertips. In addition, GMA customers always receive
priority service and reporting of carrier or service provider issues.
This offering not only saves money, but also facilitates a faster
resolution timeframe. As an added bonus, GMA customers receive
discounted pricing for labor on moves, adds and changes (MACs). With
this type of protection, it's no surprise that our GMA customers
continue to renew their contracts year after year.
