Call Center Agent Success: Cultivating Super Agents

The nature of work is undergoing rapid changes brought on by evolving technologies and the entrance of generation z into the workforce. How will these changes affect your call center? Is your call center positioned to be a disruptor or be disrupted by these changes?

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Contact Center Technology: 4 Ways Contact Center as a Service Puts You Ahead of The Competition

Cloud-based technology is bringing big changes to every business and contact centers are no exception. Today, Contact Center as a Service (CCaaS) is displacing old technology like on-premise ACD’s.

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Call Center Analytics: Metrics for Success With Contact Center Technology

Call centers adopting new technology such as contact center AI assistance, chatbots, and automation require new metrics and a fresh approach to measuring the success, efficiency, and productivity enhancements provided by technology.

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Optimize Your Call Center Queue, Adopt a Call Center in the Cloud

Do your customers get stuck waiting in long call queues due to your high call volumes? Does your queue depth consistently respond with QFULL? Are you spending too much when  Erlang C overestimates your staff requirements?

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Mitel MiCloud: Your VoIP and Inbound Call Center Solution

You’re a business owner who is striving to be ahead of your competition in every way. So why settle for anything less than a phone system that can deliver all of your business needs? Mitel MiCloud as part of a Hosted Voice solution, allows small and medium-sized businesses to operate at a Fortune 500 level without paying the Fortune 500 price. Whether you are working with your customers or collaborating with work colleagues, your ability to communicate clearly and constantly is key to your business’s success.

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