Mitel’s Second Quarter Magic

Its been a booming quarter for Mitel. The Ottawa based company secured valuable new contracts, grew revenues, and for the fifth consecutive year was named a Unified Communications Leader by Gartner. Mitel’s evolving portfolio continues to make them a strong competitor in the unified communications market. Mitel delivers a comprehensive set of UCaaS, collaboration, and call center solutions for all types of businesses, including high-performance organizations like Major League Baseball, Hyatt Hotels, and the Make-A-Wish Foundation.

Following their acquisition of ShoreTel, Mitel has been able to expand their North American base. In the second quarter, they’ve added new contact center customers, including one 50-agent contact center. The University of Arkansas for Medical Sciences adopted Mitel’s MiVoice Business solution and one large automobile services company convert 4,000 seats to the Mitel MiCloud Flex system.

The good news kept coming at a Google Next event in San Francisco, where Mitel announced a new integration with Google Cloud’s Contact Center AI. Mitel will now be able to offer enterprises with little machine learning expertise the ability to deploy AI to their contact centers with a simple, secure, and flexible solution.


Mitel closed their second quarter strong seeing increased revenues, better net results overall, and passing 1,000,000 total recurring cloud seats. Revenues increased more than 30% from $238.6 million in the second quarter of 2017 to $324.7 million in the second quarter of 2018. Earnings-per-share rose over the same period, from $0.00 to $0.12.

Magic Quadrant 

It is no surprise that Mitel kept their spot as a top industry leader for the fifth year in a row on Gartner’s Magic Quadrant. Gartner selects leaders for their Magic Quadrant by analysis vendors ability to offer a complete UC portfolio and diverse services to different types of enterprises and organizations.


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Mitel’s is well positioned to continue securing new contracts as the Magic Quadrant is the list most companies turn to for insight into the market.