The 10 Stages of Business Email Compromise [infographic]
In a business email compromise (BEC) attack, an attacker will take control of someone's email account, either byLEARN MORE →
Agents collaborate instantaneously with experts to resolve customer inquiries on first contact resulting in fewer interaction transfers and customer call backs.
Exceed your customer's service expectations to earn lasting customer relationships. Provide excellent service that will nurture customer relationships and ensure operational efficiency.
Customers expect to be able to get support through a variety of channels. Engage your customers on the channels they're using -- web, chat, SMS, social media, voice -- on one central hub.
An intuitive interface and knowledgebase empower your agents to manage simultaneous interactions on a variety of channels. Fewer applications to switch between means greater agent productivity.
Give management and agents the control to improve with performance plans and coaching tools for workforce optimization