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Call Center Services

Harness back-office CRMs to maximize customer information and efficiency in call resolutions.

All-in-one simplicity.

Omnichannel
Experience
Customers expect to be able to get support through a variety of channels. Engage your customers on the channels they're using -- web, chat, SMS, social media, voice -- on one central hub.
Boost Agent Productivity An intuitive interface and knowledgebase empower your agents to manage simultaneous interactions on a variety of channels. Fewer applications to switch between means greater agent productivity.
Contact Center as a Service Say goodbye to on-management headaches with white-glove implementation and management from Twinstate Technologies
Empower Supervisors to Improve Give management and agents the control to improve with performance plans and coaching tools for workforce optimization.
How it Works

Improve First Contact Resolution

Agents collaborate instantaneously with experts to resolve customer inquiries on first contact resulting in fewer interaction transfers and customer callbacks.

"Solving for a customer's pain point — the first time the customer reaches out — can mean the difference between customer retention and customer churn."

– AJ Beltis

 

67% of customers list poor customer services as their primary reason for churning
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Contact Center Solutions

Pain Points Solved

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  • Connect on the right channels
    • Get a full view of your customer's communication channels and allow them to choose where they want to engage
  • Easily integrate with your CRM
    • Reach out to learn more about our integration support. We support many of the leading CRMs.
  • Ensure quality communications
    • Supervisors can listen in on agent's calls and join an active call if assistance is needed or provide suggestions to the agent via chat
Let's Get Started

Call Center Solutions

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