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Call Center Services

All-In-One Simplicity

Possibilities

  • Harness back-office CRMs to maximize customer information and efficiency in call resolutions
  • Instant access to real-time traffic information to accommodate customer needs
  • Accurately forecast traffic and the best agents for future events
  • Provide full analytics of team results

IMPROVE FIRST CONTACT RESOLUTION

Agents collaborate instantaneously with experts to resolve customer inquiries on first contact resulting in fewer interaction transfers and customer call backs.

67% of customers list poor customer services as their primary reason for churning
"Solving for a customer's pain point — the first time the customer reaches out — can mean the difference between customer retention and customer churn."

– AJ Beltis

Create Customer Service Moments

Exceed your customer's service expectations to earn lasting customer relationships. Provide excellent service that will nurture customer relationships and ensure operational efficiency.

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Omnichannel Experience

Customers expect to be able to get support through a variety of channels. Engage your customers on the channels they're using -- web, chat, SMS, social media, voice -- on one central hub.

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Boost Agent Productivity

An intuitive interface and knowledgebase empower your agents to manage simultaneous interactions on a variety of channels. Fewer applications to switch between means greater agent productivity.

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Empower Supervisors
to Improve

Give management and agents the control to improve with performance plans and coaching tools for workforce optimization

Pain Points Solved

  • Connect on the right channels
    Get a full view of your customer's communication channels and allow them to choose where they want engage.
  • Easily integrate with your CRM
    Reach out to learn more about our integration support. We support many of the leading CRMs.
  • Ensure quality communications
    Supervisors can listen in on agent's calls and join an active call if assistance is needed or provide suggestions to the agent via chat.

Questions about Contact Center Solutions?