Knowledge Center

18 Tips to Make Remote Working Painless Book

18 Tips to Make Remote Working Painless

IT has put in place many processes to make your lives streamlined and more secure in the office. If you’re working from home for the first time, this checklist can help you put similar processes in place to make your experience painless and protect your set up.

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The Ultimate Guide to Remote Work Preparedness Book

The Ultimate Guide to Remote Work Preparedness

There's an old saying, "By failing to prepare, you are preparing to fail." Learn how we empowered our team to delight clients and be productive while working from home. Overcome your productivity, management, security and collaboration issues that poorly planned remote working can cause.

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Coronavirus and Remote Working: What You Need to Know Book

Coronavirus and Remote Working: What You Need to Know

Let’s dive into best practices for remote working. We have ten tips to share. Depending on the maturity of your remote working setup, some may apply more than others. However, we’re trying to cover as many scenarios as possible.

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Your Secret Weapon in Your War Against Cybercrime Book

Your Secret Weapon in Your War Against Cybercrime

Business downtime is much more common than you may think. Every business faces the risk of business interruption every day, from an employee clicking on something that they shouldn't have, hardware failure, the list just goes on and on. There are ways to protect your business from this loss of production time and data. We will explore real-world examples of downtime, and how you can protect yourself with a true business continuity solution. Join us to learn how to safeguard your organization in this presentation by Datto, the leader in Total Data Protection.

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Guide to Transformative Business Technology Book

Guide to Transformative Business Technology

Every PC in your environment that's older than 4 years can cost you up to $1,700 annually, per PC. Not only is older technology expensive but it also leaves you vulnerable to cyberattacks. Learn your risks of keeping old technology and consider your options for upgrading.

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IT Department Structure: Tips and Best Practices Book

IT Department Structure: Tips and Best Practices

Your IT department structure is critical for ensuring that your business functions properly and your assets are protected.

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Don't Take The Bait Book

Don't Take The Bait

Read this paper to learn about the evolution of phishing, how it works, and what it looks like. It also explores the importance of a multi-layered defense, combining advanced security technologies with educated, phishing-aware employees.

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[infographic] The Importance of a Cybersecurity Culture Book

[infographic] The Importance of a Cybersecurity Culture

Most organizations know the benefits a cybersecurity culture brings – stronger reputation, deeper customer trust, higher profit – yet, not even half of organizations say they have a highly successful security culture.

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Under Attack: The Year in Breach (2018) Book

Under Attack: The Year in Breach (2018)

Cyber-attacks are growing in cost, size, and impact globally. Download this e-book for a review of 2018 breach statistics and insights to better understand the risks and protect your business.

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Stop The Parasites on Your Network Book

Stop The Parasites on Your Network

High risk, unwanted and even malicious applications are hiding like parasites on many organizations' networks. What are these parasitic applications? Why can't firewalls see them? And what can you do to make sure you identify every single app on your network?

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Fix Your Slow WiFi Using Your Cell Phone Book

Fix Your Slow WiFi Using Your Cell Phone

Does your WiFi suck and is it impacting your customer satisfaction or employee productivity? Determine performance, coverage, and run diagnostics from the palm of your hand with this self-assessment tool. Turn your Wi-Fi woes into Wi-Fi goals.

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Should Your Company Outsource IT? Book

Should Your Company Outsource IT?

There are many considerations for SMBs thinking about moving their IT to another company. In this eBook, we’ve summed up the key factors to help you decide what’s best for your company. Let’s get started!

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A Coming Flood or a Distant Storm? - The GDPR from a North American Perspective Book

A Coming Flood or a Distant Storm? - The GDPR from a North American Perspective

This paper discusses how the GDPR will affect you as a non-European company and provides insights into what you should do to prepare.

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Common Cyber Threats & How to Prevent Them Book

Common Cyber Threats & How to Prevent Them

Our security experts compiled some of the most common cyber threats they encountered in 2018 that will persist in 2019. Complete with prevention tips you can use at your organization.

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Table of Experts: Data Theft Book

Table of Experts: Data Theft

The Albany Business Review hosted four experts to discuss data theft. The discussion was moderated by Sierra Kehn of the Albany Business Review.

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Customer Experience For Dummies Book

Customer Experience For Dummies

This book is aimed at decision makers and influencers who can drive the way your organization chooses to meet the demands of today’s sophisticated customer.

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Delivering a Digital Customer Experience for Today’s Mobile Consumer Book

Delivering a Digital Customer Experience for Today’s Mobile Consumer

Customer experience is a key differentiator in today’s ultra-competitive environment. More than ever, that experience is shaped and delivered through digital interactions.

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Seamless Communications and Collaboration Book

Seamless Communications and Collaboration

Leverage business applications, embedded real-time communications and collaboration to create the connected mobile enterprise

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Cloud Communications & the Modern Workplace Book

Cloud Communications & the Modern Workplace

Work today is an activity, not a location. Keep your employees productive on any device, anywhere.

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Checklist: How To Create a Robust Password Book

Checklist: How To Create a Robust Password

Need to create better passwords but not sure where to start? Look no further than this 5 Step checklist to make better passwords

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The What and Why of Cabling Book

The What and Why of Cabling

Do you understand how your cabling system works? Do you know what types of cables you use for different jobs? In our guide, The What and Why of Cabling, we answer your questions by describing the basic tenets of cabling.

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Passwords: We All Have Them Book

Passwords: We All Have Them

Is your password a strength or a weakness? We like to think of them as protecting our assets, but they also serve as an entry point for potential cyberthreats.

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SIEM & Security: Part One Book

SIEM & Security: Part One

An introduction to the basics of SIEM for those unfamiliar with this security enhancing technology.

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Success Story: Vitex Extrusion, LLC Book

Success Story: Vitex Extrusion, LLC

Learn how Twinstate Technologies' IT Consulting Services Improved Security for Vitex Extrusion, LLC.

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SIEM & Security: Part Two Book

SIEM & Security: Part Two

This is part two of SIEM & Security, which delves deeper into the technical understanding of the attacks, responses and outcomes through case scenarios.

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Success Story: Stoweflake Mountain Resort & Spa Book

Success Story: Stoweflake Mountain Resort & Spa

Our relationship with Stoweflake Mountain Resort & Spa originated 35 years ago. What began with the installation of a phone system at its original 50-room Nordic Lodge has evolved into a long-term collaborative relationship.

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IT Security Isn't Only an Enterprise Problem Book

IT Security Isn't Only an Enterprise Problem

IT security threats to small businesses are ever-present and often hard to identify until they've already done damage.

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Success Story: United Helpers Management Co. Book

Success Story: United Helpers Management Co.

Learn how Twinstate Technologies located malicious code and vastly improved server security.

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Guide to Unified Communications Book

Guide to Unified Communications

Businesses everywhere are placing an increasing emphasis on collaboration at the same time that employees everywhere are becoming more mobile.

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Switching to Next-Gen Endpoint Security Book

Switching to Next-Gen Endpoint Security

More and more organizations are switching to Sophos Next-Gen Endpoint Protection because it gives them powerful security that’s easy to use.

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Trust Fall: Real World Examples of Social Engineering Attacks Book

Trust Fall: Real World Examples of Social Engineering Attacks

In order for your business to remain safe from these human threats, you — and your employees — need to remain vigilant, and not just about the obvious infractions, but about the motive behind various interactions, from email receipt to package delivery.

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Guide to Finding a New Phone System Book

Guide to Finding a New Phone System

Buying a Business Phone System Just Got Easier: Download Your Free Guide Today

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Mitel Mobile Convergence Book

Mitel Mobile Convergence

Simplify Your Life with mobility. Download your Mitel Mobile Convergence Datasheet today!

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Vulnerability Assessments | What You Must Know Now Book

Vulnerability Assessments | What You Must Know Now

Conducting a Vulnerability Assessment is Key to Securing Your Data

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IT Department Structure Questions to Consider for Your Planning + Checklist Book

IT Department Structure Questions to Consider for Your Planning + Checklist

If you're a one-person IT department, our goal is to ease your planning process by providing you with simple, but comprehensive, step by step instructions on what to do, when to do it and how to do it best.

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Case Study: Village of Potsdam, New York Rebuilds Their Municipal Security with Twinstate in Mind Book

Case Study: Village of Potsdam, New York Rebuilds Their Municipal Security with Twinstate in Mind

The Village of Potsdam knew that the municipality couldn't operate with daily glitches and network errors. It was time for a change.

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The Ultimate Disaster Recovery Checklist Book

The Ultimate Disaster Recovery Checklist

Being prepared for potential disasters, natural or man-made, is key to keeping your business running. Downtime is expensive and can lead to complete business closure. Use this Disaster Recovery checklist to get your business prepared

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Success Story: Hospitality Recruiters of New York, Morrisonville Office Runs into Ransomware Book

Success Story: Hospitality Recruiters of New York, Morrisonville Office Runs into Ransomware

A ransomware attack doesn't just encrypt your whole system; it makes it incredibly challenging for your network to operate as it once did after the malware seems to have been cleaned. This was the case with Hospitality Recruiters of New York's Morrisonville office.

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Checklist: How to Stop Ransomware Book

Checklist: How to Stop Ransomware

Ransomware is one of the most sophisticated, effective and frequent attack vectors. But with prevention, you can protect your organization's most valuable assets from it.

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Your Mitel 6900 Features Book

Your Mitel 6900 Features

The Mitel MiVoice 6900 series introduces the next generation of seamless communications.

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Download IT Department Structure Worksheet One Book

Download IT Department Structure Worksheet One

If you're a one-person IT department, download this first worksheet to kick off your IT department structure planning.

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Case Study: Village of Massena Book

Case Study: Village of Massena

Success Story: Village of Massena

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How to Stay Protected Against Ransomware Book

How to Stay Protected Against Ransomware

Ransomware attacks are at an all-time high and rising. Yet, knowledge about ransomware and the tactics used to attack businesses and personal accounts is less common.

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The Difference in Today's VoIP PBXs

Communications

The Difference in Today's VoIP PBXs

Today, trends in voice technology have pushed Private Branch Exchange (PBX) hardware into obsolescence, allowing

School Data Breaches: Understanding Your 4 Biggest Risks and What You Can Do About Them

Cybersecurity, Education

School Data Breaches: Understanding Your 4 Biggest Risks and What You Can Do About Them

Data breaches affect millions of Americans when social security numbers are lost, credit card numbers stolen, and